Warranty Information

1. Our workmanship warranty

Kenmore Locksmiths warrants the workmanship on services we perform. If a problem arises directly as a result of our installation or servicing work within the warranty period, we will return to rectify the issue at no additional labour cost to you.

The standard workmanship warranty period is 12 months from the date of service, unless otherwise stated on your invoice. Some specialised services may carry a different warranty period, which will be noted at the time of service.

2. What is covered

Our workmanship warranty covers:

• ›Faulty installation of locks, cylinders, deadbolts and similar hardware.
• ›Issues arising from improper fitting or adjustment carried out by our locksmith.
• ›Rekeying or key-cutting errors attributable to our work.

3. What is not covered

Our workmanship warranty does not cover:

• ›Damage or wear caused by misuse, force, or use contrary to the manufacturer's instructions.
• ›Issues caused by modifications or repairs carried out by anyone other than our locksmith after our service.
• ›Normal wear and tear of hardware over time.
• ›Damage caused by external events such as attempted break-ins, fire, water or impact after installation.
• ›Issues with hardware that are covered by a separate manufacturer warranty (see below).

4. Manufacturer warranties on hardware

Where we supply hardware such as locks, safes or access control equipment, that hardware may carry a manufacturer's warranty in addition to our workmanship warranty. We will pass on any manufacturer warranty that applies and assist you in making a claim where possible. Manufacturer warranty terms vary by brand and product and will be explained at the time of supply.

5. Your rights under Australian Consumer Law

Our warranties are provided in addition to your rights and remedies under the Australian Consumer Law. Goods and services supplied by Kenmore Locksmiths come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this warranty information limits your rights under the ACL.

6. Making a warranty claim

To make a warranty claim, please contact us with your invoice or job details and a description of the issue. We will arrange to inspect the problem and rectify it where the claim is valid under this warranty or the applicable manufacturer warranty.

• ›Phone: +61 7 2114 6127
• ›Email: admin@kenmorelocksmiths.com
• ›Address: 10 Brookfield Road, Kenmore, QLD 4069