Privacy Policy

1. Overview

Kenmore Locksmiths ("we", "us", "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging our services or using our website, you consent to the practices described in this policy.

2. What information we collect

We only collect personal information that is necessary to provide our locksmith services and to communicate with you. This may include:

• ›Your name, address and contact phone number (to attend your property and arrange service).
• ›Details of the lock, key or security issue you need help with.
• ›Property access instructions where relevant to completing the job.
• ›Payment details for invoicing (we do not store full card numbers; card processing is handled by our payment provider).
• ›Records of the work carried out, including invoices and job notes, retained for our business records.

3. How we use your information

We use your personal information to:

• ›Respond to your enquiry and arrange a service call.
• ›Carry out the locksmith work you have requested.
• ›Issue invoices and process payments.
• ›Keep records of work completed for warranty and re-service purposes.
• ›Communicate with you about your job where necessary.

4. Disclosure of your information

We do not sell or rent your personal information. We may share it only where necessary to provide our service or where required by law, including:

• ›With our payment processing provider to process your payment.
• ›With hardware suppliers where they are fulfilling a specific order on your behalf.
• ›Where required or authorised by law, including by a lawful request from police or a court.

5. Storage and security

We store personal information securely and take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure. Records are retained only for as long as necessary to fulfil the purpose for which they were collected and to meet our legal obligations.

6. Access and correction

You may request access to the personal information we hold about you, and you may ask us to correct it if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, contact us using the details below.

7. Cookies and website analytics

Our website does not use cookies to track you across other sites. Any basic analytics we use is limited to understanding how visitors find and use our site so we can improve it. We do not collect personally identifiable information through the website itself.

8. Your complaints

If you have a concern about how we have handled your personal information, please contact us. We will investigate and respond to your complaint in a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Contacting us

If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us:

• ›Kenmore Locksmiths
• ›10 Brookfield Road, Kenmore, QLD 4069
• ›Phone: +61 7 2114 6127
• ›Email: admin@kenmorelocksmiths.com