Last updated: 1 October 2026
Kenmore Locksmiths is a Queensland-licensed security provider operating in accordance with Australian Consumer Law and Queensland security industry regulations. This page is provided for transparency and to meet our obligations to our customers.
These Terms of Service set out the terms and conditions on which Kenmore Locksmiths provides locksmith services to our customers. By requesting or accepting our services, you agree to these terms.
Kenmore Locksmiths is a Queensland-licensed security provider. Our services are provided in accordance with the Security Providers Act 1993 (Qld) and all other applicable Queensland and Commonwealth legislation.
We provide residential, commercial, automotive, emergency and safe locksmith services, as well as architectural hardware supply and fitting. The specific scope of work for each job will be agreed between you and our locksmith before work commences.
Where we provide a quote, we will make every effort to provide an accurate price based on the information available. Some situations — particularly lockouts and jobs where the lock or hardware cannot be fully assessed until accessed — may require a quote to be confirmed on site. We will always seek your approval before proceeding with any work that will cost more than the price originally discussed.
All prices include GST where applicable. A written invoice is provided for every job.
To allow us to complete your work safely and efficiently, you agree to:
As a licensed security provider, we take our responsibilities seriously. In certain circumstances — for example, a lockout where identity cannot be immediately established — we may request identification or other evidence that you are entitled to access the property or vehicle before proceeding. This is a legal obligation, not a judgement, and we appreciate your understanding.
Payment is due on completion of the work unless otherwise agreed in writing. We accept card (Visa and Mastercard), cash and bank transfer. If you have a question about an invoice, please contact us promptly.
Our workmanship is covered by our workmanship warranty as set out on our Warranty Information page. Hardware supplied may carry additional manufacturer warranties. Our services also come with consumer guarantees under the Australian Consumer Law that cannot be excluded.
To the extent permitted by law, our liability for any single service is limited to the cost of that service. We are not liable for indirect or consequential loss except where such liability cannot be excluded by law. This does not affect your rights under the Australian Consumer Law.
If you need to cancel a booked service, please let us know as early as possible. A callout fee may apply where a locksmith has already been dispatched or has arrived at the agreed location.
We may update these Terms of Service from time to time. The current version will always be available on this page with the updated date shown above.
If you have any questions about these terms, please contact us: